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Smart Hands™

Smart Hands is an around-the-clock, on-site, operational support service for remote management, installation and troubleshooting of your data center equipment.



On-site technical assistance and test carrier circuits help solve operational hurdles

Remote management

Extend the reach of your IT with Equinix on-site experts

24/7 support availability

Equinix IBX data centers have technical personnel on-site 24/7 for technical support

Smart Hands Support Plan

Save time, money and hassle with our prepaid discount program including monthly or annual payment schedules. Receive discounts up to 30%, create your own plan by choosing your hours and rollover any unused monthly plan hours.

Leverage the Equinix Customer Portal

Equipment Installation Services

Cabling Services

Rack and Stack Services


Remote Management

Logistics Support

Asset Management