We may collect Personal Data from you and about you from a variety of sources. We strive to only collect Personal Data that is adequate, relevant, and limited to achieve the purpose(s) for which it was collected. In addition, we strive to keep all Personal Data accurate, complete, and reliable for its intended need, and we only retain your Personal Data for as long as necessary to achieve the purpose(s) for which it was collected, as explained more fully in the section How Long We Retain Your Personal Data. Finally, we may, from time to time, provide you with supplemental information at the time we collect your Personal Data to address unique or situational collection needs.
Examples of the ways in which we collect your Personal Data include:
- Information You Share with Us. We collect Personal Data when you provide it to us directly, such as through our business interactions with you; when you visit one of our office locations or IBX Data Centers; when you provide it to us throughout an employment or pre-employment relationship; when you respond to a survey that we sent you; or when you interact with us on our website, our online customer portals, or through social media.
For example, if you visit one of our office locations, we may ask that you provide us your first and last name, business association, and email address in order to identify you as a visitor. Likewise, when you visit one of our IBX Data Centers, we may require you to provide us your first and last name, business association, job title or position, telephone number, email address, photo, and certain biometric information, such as a hand scan or other biometric-assessment technology developed in the future that Equinix may adopt.
Likewise, if you contact us with questions, requests, or complaints, we may collect Personal Data sufficient to answer your questions, address your requests, and/or handle your complaints. We may also require you to provide Personal Data to authenticate your identity in order to answer your questions, address your requests, and/or handle your complaints.
- Information Collected through a Representative. We collect Personal Data when a representative from an organization or company with which you are associated provides it to us directly, such as through the provision of access credentials to our customer portals.
Equinix provides several online accounts for its customers to provide a variety of services. These online accounts include the customer portals such as the Equinix Customer Portal, the Equinix Marketplace Portal, and the Equinix Fabric Portal (not an exhaustive list; collectively, the “Equinix Portals”, “Customer Portal(s)” or “Portal(s)”). Each Portal requires individualized access credentials in order to log in, which are provisioned based on your first and last name, email address, business telephone number, and the company or organization with which you are associated. We also use automated technologies to improve your experience of the Portals (see ‘Information Collected Automatically’ below).
For example, the Equinix Customer Portal allows registered Equinix customers to purchase additional Equinix Licensed Space and Services (as defined within relevant agreements with us) and to gain access to relevant information about the customer’s business relationship with Equinix. If you are associated with an Equinix customer that has access to the Equinix Customer Portal, a representative from your organization may provide us with your first and last name, business telephone number, and email address in order for us to provide you access credentials.
- Information Collected Automatically. We collect Personal Data automatically when you visit our website through logging and analytics tools, cookies and as a result of your use of and access to our Portals. More information about cookies and similar technologies used in our websites (including our Portals) can be found in the section “Cookies and Other Tracking Technologies” below.
Personal Data that we automatically collect may include the software and hardware attributes of the device you use to access our website and online services (such as our online employee or customer portals); unique device identification information; regional and language settings; performance data about our website and online services; network provider; and IP address (a number assigned to your device when you use the Internet).
Location Information: If you permit us to access information about your location (including global positioning system or general location information derived from the network you use to access the Services), we collect the precise or general location information provided by your device to appropriately tailor certain regional settings, such as preferred language.
Please see our Cookie Notice for more information about cookies and other web tracking technologies that we utilize; for information about how you can reject, delete, or prevent cookies from being placed on your system or device; and how you can opt out of, limit, or prevent certain web tracking technologies from collecting information about you.
- Information Obtained from Third Parties. We collect Personal Data from third-party sources, including our service providers, such as Google Analytics and Google Adwords, Demandbase, Marketo, and Techtarget; through your interactions with us on social media; through industry, marketing, or trade associations events; and through database providers, public agencies or credit bureaus.
For example, if you attend an industry conference and allow the association to publish your Personal Data, we may collect information, such as your name, the business with which you are associated, your job title or position, and your email address. Likewise, if you apply for employment with us, we may perform certain diligence efforts that include collecting your Personal Data from public agencies and/or credit bureaus.
In addition, if you choose to interact with us or our partners on social media by posting to our pages, tagging us (or using certain hashtags or other identifiers) in posts, or participating in activities, we may collect Personal Data from the social media account you use to interact with us, including the name associated with the account, the account handle, recent activity, the content of any posts in which we are tagged, and other information that may be contained on your social media profile to allow us to respond to the posts and understand and engage with our audience.
You have choices about certain information we collect. When you are asked to provide your Personal Data, you may decline to do so; but if you choose not to provide your Personal Data that is necessary for us to provide any aspect of our services, you may not be able to use those services.
Moreover, to the extent that Personal Data you share with us is not your own (because, for example, you are a representative of an Equinix customer), you warrant that you have the right to provide such Personal Data, and you and the business with which you are associated shall be fully responsible for any liability arising from any such use of Personal Data, including indemnifying Equinix from any such liability. If you share Personal Data with us that is not your own, you agree to inform your agents, employees, or any authorized personnel (e.g., contractors, partners, or authorized third parties) (i) that their Personal Data may be processed by us; and (ii) of their rights regarding the processing of their Personal Data in accordance with this Privacy Statement and applicable data privacy and protection law.
Finally, we may collect data that is not identifiable to you or otherwise associated with you, such as aggregated data, which is not Personal Data. To the extent this data is stored or associated with your Personal Data, we will treat it as Personal Data; otherwise, it is not subject to this Privacy Statement.